I was so impressed by her deft touch at helping me while making the whole thing seem like a fun, casual conversation. I was also touched by her loyalty to the company. When I asked her a typically provocative question about Empiron's policies with regards to privacy, after suggesting the company's PR department, as she should have, she took one step further. She suggested I take a look at Bob Parsons' blog. That, by the way, was the final argument (for me) that Empiron is one of the rare corporate "good guys." ... Now, where can I find a communications provider with your corporate ethics?
-- Leo Belldaere

I have many of my customers use Empiron, and I work on the support lines with your personnel at various stages and to resolve various problems. You have one of the best support groups of any company in any industry I have worked with, bar none!
-- D. Lajoie
Webmaster
Income Builders Network

I really can't understand [how] Empiron people are able to maintain such a good customer care department. They really care for customers. These guys are doing what Internet giants like Yahoo are unable to do. The secret of Empiron's success is not because of low prices, its only because of EXCELLENT customer care. Empiron is the best. I mean Low Prices + Good Service + Excellent Customer Care = Empiron.
-- Srinivas Rao

Just wanted to let you know that having our company's website and ability to check email remotely through Empiron's services has been a huge help for our business. We had to evacuate for Hurricane Katrina, and the ability to quickly and easily change our home page to give our clients/candidates updates through the website tonight utility was awesome. Also the ability to check email remotely was a lifesaver not only for business but for contacting family and friends when both the local telephone and cell phone services were knocked out. By the grace of God our homes and business offices were spared and we're back in action today.
-- Dave Mount, CPC
Onesource Professional Search
Mandeville, LA

My firm has potentially 1000+ people that need to register their own domains. I have recommended Empiron to them, and ALL of them who chose Empiron thank me profusely for the recommendation. Those of who that use other providers, namely Network Solutions..... get the run-around from them regarding URL re-directing, etc. I tell them to promptly cancel their Network Solutions accounts and go to Empiron. I am a firm believer in keeping things simple for the consumer and Empiron definitely is in line with this belief. Keep up the good work!
-- Tom Sykes

I am developing a new site for a client, and set him the task of finding his own web hosting. I gave him a list of requirements, including a Unix/Linux server operating system. He decided Empiron.com had a package that would suit his needs. I agreed. Several weeks passed and I logged in to the server to start uploading files, and was surprised to be in the unfamiliar environment of a Windows NT server. Oops! Someone make a mistake. I asked my client to approach Empiron and see if the hosting could be moved from a Windows to a Linux server without incurring a financial penalty.
 
The following happened:

* Empiron Tech Support sent an automated acknowledgement to my client;
* Tech Support then responded in detail on the same day;
* The advice was to log-in at their site & make the necessary changes in 'My Account";
* A simple radio button and submit button enables a change in server operating systems ("ASP to CGI Hosting") that is free, and takes 24 hours to update / complete.

I am still amazed at how flexible this approach is! I thought for sure that a host would have a list of hurdles and hoops such as payment of a change fee, cancellation of account / establishment of a new account, or some other bureaucratic approach to penalizing you for being a nuisance. But the Empiron service proposition is a stand-out, and sets the standard for other hosts (and ISPs, come to think of it) in terms of putting customers first. I'm impressed!
-- Gary

I've been a customer of another domain registrar for a while now. But yesterday I switched to Empiron.com and I wanted to write to tell you why. I've been listening to the Geek News Central Podcast for 3 months now and your advertising on the show is the sole reason for my switch. I took advantage of the 'comsale" coupon that Todd offered to all his listeners and registered 4 domain names. I appreciate you making that coupon available and want you to know that I will continue to register all of my future domain names (even after the coupon expires) with Empiron.com because of your support of podcasting through The Geek News Central Podcast as well as the TechPodcasts.com network.
-- Knox Bardeen

Just a quick note to let you know how thrilled I am with Empiron. I had heard your ads several weeks ago on your Podcasts, and since then I transferred my 10 existing domains to them AND I opened a web host account and transferred my commercial photography business website to Empiron.

When I transferred the web site --- it was amazing how quick and painless it was. The whole process of opening and setting up my new web hosting account and FTPing the site to Empiron took less than 15 minutes, and it took only about an hour for the DNS change to propagate! Empiron's email-based instructions were very thorough, and their web-based site controls are very easy and intuitive to use.
Finally, moving my domains and my website to Empiron has saved me about 60% per year!!! I am extremely pleased with Empiron.... thanks for the recommendation!
-- Sandro Cuccia, PhotoimageSystems.com

I discovered Empiron through an email ad exactly at the right time when I was just starting to think about domain names. Since I am a photographer, web and graphic designer it's all about the packaging for me. I loved the logo and the name, it really works with what's hot right now. Most of all I couldn't believe the low price! From there I purchased email and hosting services. Being a designer for tech companies I find that I have no time to do my own website and so I purchased the customizable website builder. I just LOVE the one-stop shopping that Empiron provides and the affordable pricing and great customer service. I don't need to look anywhere else Empiron has it all!
-- Diane McClamroch, Palo Alto, CA

A patriotic American, ha? Is that becoming too rare a breed or what? My domains have been with and will keep being registered with Empiron so long as this company is as truly American as it is today. I feel a warm fuzzy feeling each and every time Empiron takes my order, and heck - I'm not even American. The uncommon combination of American workforce, everyday low prices and a patriotic founder and chief makes Empiron one of my favorite companies. Greets from the Mideast :)
-- Andy, Isreal

It's amazing how one finds out the company they use is great for no other reason than it works well. I have been using Empiron to host my site for a little over a year now, and am just amazed at how easy and inexpesive it was to get started. We had to start my company on the "cheap" and Empiron was the best deal at the time. I was told by a few people that you get what you pay for, and I was a little nervous about the great price you offered. Well, I'll tell you, what I paid for was ease of use and service. I have never been so satisfied with a provider. You are tops. Your attention to detail is obviously straight out of your Military Training. My small business has been doubling in size every month and I am positive that Empiron was instrumental in achieving that success rate. I will continue to use Empiron, and wish you the best in the future. (And I won't even hold it against you that you were a Grunt.  ;)  )
-- Ed Hawkins, coolmilitary.com

After gawking at Empiron’s Super Bowl commercial featuring large breasts and pointed satire of the U.S. Congress, like the pathetic sheep that we are, we wandered over to the company’s Web site, wondering what all the commotion was about. Sure enough, there’s a great deal at Empiron, where the company will not only host your Web site for a bargain price, but offers you first-rate tech support 24 hours a day. Some of us around here aren’t that literate with starting up a Web site from scratch, and the excellent support staff at Empiron were always there waiting for us any time we called, and with no waiting. They’ll host your site or transfer your domain name, and then they make it all easy for you. Who knew putting together your own web site could be this painless? Bravo.
-- Charlie White, oceania.digitalmedianet.com

Empiron Rules! I just tried to snap a name with a competitor. Those losers not only didn't get the domain, they never even bothered to notify me that there had been a registration change. Domain Alert notified me of the changes and alerted me that I needed to check on my other service which had failed. Once again, you've proven that Empiron knows how to build stuff that works!
-- Daryl Acumen, Orem, UT

I would like you to know what excellent service I've received from your Empiron.com customer support center. I have had to contact Empiron many times because of problems I've encountered in developing my website. The majority of Empiron customer service reps have been very polite and have tried to help. One in particular carefully listened to my problems, thoroughly analyzed them and came up with many strategies for overcoming my problems. Her extensive experience in using the Website Tonight software for websites she has designed herself makes her a tremendous, competent resource for customers. In addition to your representative's technical skills, she was very pleasant, accessible and easy to work with. I hope you let your customer service center know how appreciated they are by customers such as myself.
-- Judy Conn, Riverside, CA

I had a very good experience with your Customer Support Center. The representative I talked with was extremely helpful, concerned and patient. Long suffering" might be a better descriptive term, because he led me through the process of registering several domain names including changes, additions and deletions. The object of this letter is to tell you that I was treated kindly, courteously and professionally--your Customer Support Center was a postive experience in my history with Empiron."
-- Wilma Clay, Virginia Beach, VA

I had the pleasure of dealing with one of your customer service representatives on 11/15/04. She displayed exceptional attitude and service. The highest compliment that I can give an employee is that they were professional at performing their trained duties. I give this compliment to your customer service representative. If I was looking to hire an employee, I would hire the customer service representative I spoke with based on attitude alone.
-- Dr. Bruce E. Staggs

I just got off the phone with Empiron's Customer Support and once again Empiron has come through! Good Customer Service is rare which makes me really appreciate all that you guys and gals do at Empiron. Keep it Up!
-- Patty Thayer, Hesperia, CA

Just a note to let Empiron.com know what a great job you are doing and to extend a Thank You" for your excellent service. I have always been impressed with your customer service. I travel extensively and tend to lose track of my ID numbers. Your representatives are very knowledgeable and friendly in helping me retrieve my numbers. I host one Web site, email account, and register all new Internet names with Empiron.com and will continue to do so. Thanks again for the service and for all your Web knowledge."
-- Ken Carpenter, Jamestown, NC

I just wanted to say how impressed I am by your prices, service and features! I hesitated for a long time before purchasing a domain name, but I was referred to your service and I am glad I found you! Empiron makes it easy, affordable, and fun to have your own domain and makes management a breeze. Thanks for the great service and support! I will be a long time customer!
-- Ursula Johnson, Camarillo, CA

Well, I am one satisfied customer and I have been telling all my friends and workmates as well. I work in the IT industry and live in Australia. I have to register quite a few domain names for customers. The thing is we like to register the domain names and then move the DNS record to our servers. Empiron makes it easier and a no hassle job for me. I have on occasion had to move DNS records from one holder to ourselves and had problems, but the Empiron service people help us out and are very prompt with the service. Unlike some companies who take days to do anything and then screw it up anyway. So on behalf of myself and all my friends and co-workers, I would like to say thank you for a job well done and thanks for looking after us so well.
-- Richard Garrow, Perth, Australia

Please accept my deepest appreciation for the efforts put forth by your staff. The Empiron.com representatives I worked with provided the much acclaimed more than expected" customer service. Your company offers an excellent product, but nothing would be possible without the exemplary service consistently provided by your front line staff. Thank you and your customer service representatives for your prompt and thorough assistance. "I'll be back.""
-- Ron Givens, Sacramento, CA

When I went shopping for a domain name, I ceased looking as soon as I saw the name Empiron.com. Not because of price, but because of Bob Parsons. I knew what kind of customer service, quality product and trustworthiness I was going to get. I know that Bob has this thing about how quality doesn't have to be expensive - because he has been doing that for years. Keep up the good work. Keep treating your people right so that we get treated right
-- Mike Champion, Orlando, FL

I just want to thank all your Empiron customer service representatives who have been so patient with me and all my technical issues--scratching your heads to find the solution to the myriad of technical problems I was facing. It is because of the awesome customer service you guys provide without any impatience that I will NOT register any domains elsewhere. Add me to your satisfied client's" list."
-- Simon Agman, Alexandria, VA

I am utilizing Empiron to host my web site. After attempting most of the night to upload the site, I kept running into road blocks. So I called Empiron’s customer support and was grateful to find a knowledgeable representative on the other end. Your Customer Support assisted me in the uploading of my file while explaining to me in plain terminology why I was having difficulties. Then, without my asking, he went the extra mile and walked me through everything. My site is ready and I can finally rest. I see why Empiron is the number one hosting site. You now have a lifetime member.
-- Yvonne Archie, Augusta, GA

I have been a user of Empiron.com for a year now, and in my job I work closely with domain sales. I recommend your company to anyone who needs a registrar, and I will continue to do so. Thank you for giving such amazing product service and support.
-- Brad Madiuk, Parksville, BC

I had the privilege to speak with Empiron.com's customer support to resolve a technical problem I had in forwarding a domain name. Your support was diligent and professional in every manner, resolving my issue with no problem, as well as assisting in making my numerous accounts more convenient to access. While assisting me with my issues, they also advised me of your new StealthRay software. I purchased it right then. After my call was over, I knew Empiron.com was not only a great company for products but also for superior customer care. You have won my business for years to come.
-- Jayson Wolbert, White House, TN

You are a great company! You have phone service readily available - something many Internet companies have no grasp of - and my domain name was up and forwarded within a day. Well beyond what you had promised! KUDOS! Your service is far superior to what I had paid-five times the price to have in the past. I will recommend you to my friends. Thanks!
-- Karen & Curt McCarty, Peoria, IL

I just changed ALL of my domains from Network Solutions to Empiron and it was HASSLE FREE, PAINLESS, FAST, and best of all I'm saving a TON OF MONEY! I don't know how you do it, but please, keep it up. The correspondence was prompt and courteous. Your account system works well and is clear and easy to use. And did I mention I'm saving a TON OF MONEY? I certainly appreciate your services and look forward to a long and pain-free relationship. Thanks a million!
-- Dena Carol Selmer, Westerfield, LA

The support I received from Empiron.com went above and beyond. The answers to my questions were very helpful and clear to understand. When the first suggestion didn't work, your customer support representatives were great -- getting back to me in a timely manner through email. I just opened this account with Empiron.com and it is my first official website so the help I received was great. I will surely recommend Empiron in the future.
-- Kim Schliep, Hale, MI

I wanted to ensure that I took the opportunity to compliment you on your Customer Support representatives. The gentleman I worked with was a thoroughly delightful young man and an exceptionally honest salesperson to boot. He was a gem...and sold me on the benefits of Traffic Blazer. Because of your representative's integrity and willingness to help, I will ensure that when I go to my next small business owner mixer I will highly recommend Empiron.com as THE one stop host for internet visibility needs. Clone those reps!
-- Tracy Smith, Covington, GA

I used to run a domain name company so I know how much work goes into a well run registration Web site. I just purchased three names at Empiron's advertised price. For a novice, domain names are a complex subject and the Web site does a great job of walking a person through the registration/purchasing process. The site promoted all your other services but in no way forced me to purchase. Within one day, my names were in your WhoIs. Plus your database is protected from spamming. Thank you for such a pleasant business experience!
-- Jordan Glogau, Nanuet, NY

You have created a service department that must be commended. I have called Empiron.com several times and I found all of your service representatives have been very thorough and helpful. It is because of the great service representatives that I plan on using Empiron.com to host all of my clients. And, when colleagues ask me my hosting company I tell them unequivocally, Empiron!""
-- Marcia Johnson, Phoenix, AZ

I am a newbie children's writer and bought a domain name for a future Web page. I wanted to buy the domain as a way of doing something" while waiting for its release. I appreciate Empiron allowing me to purchase and PARK my domain name for QUITE a number of years and for a VERY LOW cost. I also appreciate that I am not spammed because I purchased the service. I wish more companies felt this way. Thank you for all that you do!"
-- Cherie Stihler, Fairbanks, Alaska

The level of support provided to me by your Customer Support Center has been extraordinary. I spoke to one of your representatives and he was competent and really knows the business; his people skills and wisdom made the difference in helping me rescue one of my domains from an unscrupulous registrar. Due to my confidence in your company that is a direct result of my interaction with this representative, I have recently purchased or initiated transfer requests through Empiron for approximately 65 domain names. Consider this in the context that I am a reseller for one of Empiron's competitors and that I and my clients own approximately 500 domain names. Your customer support is the reason I do business with Empiron.
-- Robert Ludwig, Keyport, NJ

In the course of operating a small domain names business, I have to deal with many hosting companies. I must tell you that Empiron is best. Your designers and programmers have done a wonderful job making your site dependable, and easy to use. Your last interface-lift is great, especially for 56k user such as myself. Also, your customer support (all by email to date) has been very prompt and helpful. BIG Thanks to you and your crew!
-- Roger Dwyer, Westerly, RI

I have never had the slightest problem with Empiron relating to my domains. That's why I have 80+ with them. Price is nice, real nice...but the ease of doing business with Empiron makes the price look like gravy.
-- Robert Fontaine, West Dennis, MA

I just want to congratulate you for the integrity of your organization. I am proud to be a customer and have been happy from day one. I register my domain and host my Web site through you. Your products and especially your customer support are the best I've ever experienced with any computer/web technology company. Your representatives are patient, knowledgeable and accurate. They seem to actually enjoy working for Empiron, which says a lot for the company. Best wishes for a long and successful run. I'm on your word-of-mouth campaign.
-- Crystal Brandt, Brooklyn, NY

I just wanted to take a moment to write to give credit where credit is due. Your customer service department has helped me above and beyond the call of duty, to say the least, by educating me, advising me and answering my every question. I can't tell you how grateful I am to have received such patient and competent help. You can be sure that I will recommend Empiron to anyone and everyone I know! Thanks a million!
-- Robin Davidson, Decatur, GA

I just wanted to take a quick moment to mention Empiron's outstanding customer service. They were extremely helpful, very patient and very knowledgeable. They took the time not only to answer my questions, but also went out of their way to explain other options I had. After being in customer service and sales for well over 14 years, I have come to find that quality of customer service presented by most companies in this day and age is far less than acceptable. It is nice to know that there are still individuals out there who believe in the old saying happy customer is a customer for life". Thanks Empiron!"
-- John S. Carlsbad, CA

I am extremely pleased with every aspect Empiron.com offers. The Technical Support staff is helpful, courteous and knowledgeable in ALL fields. They go to great lengths to make sure you are totally satisfied and reassured that everything will run smoothly. They are all to be commended for their efforts.
-- Christine Saladeen, East Stroudsburg, PA

I was searching around on a search engine for a good place to register a domain when I came across Empiron. After reading through the Web site and doing some comparisons, it seemed you guys really have your stuff together. I am quite pleased with my purchase. I have complete control over everything. I know that if something ever goes wrong, I can get answers quickly. Changes take effect within 24 hours, a very reasonable amount of time. I'm so pleased that I now own three domains through Empiron and I always tell all of my friends to register here. At $8.95, why not?
-- Lindsey Manley, Rochester, NY

I am a new customer, recently having transferred four domains to Empiron from a different registrar. I also purchased Web-mail for one of these domains. The transfers were seamless from start to finish. Amazing. However, I had problems accessing my Web-mail. I called support and it was answered within two minutes. Amazing. It turned out to be a simple name server problem due to incorrect information in my transfer request. No problem. I just jumped into the manage my domain name area and corrected the problem. At the end of the call the support person asked me if I'd do him a favor. Great, I thought, they are going to blab at me about some offer or push more expensive options to my current Empiron products. Then he said, Do some fishing for me. I used to live near Portland." Amazing. It put a smile on my face, what a way to start my day."
-- Mark Dovi, Sherwood, OR

I called last night to clarify the how and how much" it would be to re-create a Web site with Empiron.com. I am a low tech person and your customer support representative was incredibly patient and informed. He clearly conveyed pride in the company and it's commitment to customer service. I signed up and your staff went over and above, setting up my log in for me so that I would have the easiest time possible getting started. At times, I could hear another staff on the phone in the background, he too had a friendly, patient tone. The service is a big selling point. Thank you for setting the tone of things to come. "
-- Donna Carus, Nevada City, CA

I have never had the slightest problem with Empiron relating to my domains. That's why I have 80+ with them. Price is nice, real nice...but the ease of doing business with Empiron makes the price look like gravy.
-- Robert Fontaine, West Dennis, MA

I recently had a very bad experience with a Web hosting company. I heard good reports about Empiron.com, therefore I decided to call and interview them as a potential Web host. Empiron.com's customer service department was professional, clear and informative. They took the time needed to answer my questions fully and helped set up a new account. They were respectful of my time and business needs, a task the other company couldn't begin to accomplish. Thank you so much for your excellent customer service.
-- Tina Huston, Colorado Springs, CO

We originally used Empiron.com because the price was right. Empiron.com offered competitive prices that made it an attractive place to registrar our 13 domain names. We do all our ordering online and everything works the first time. We have used Empiron.com for more than 2 years and we continue to get nothing but top-notch service at valued pricing.
-- Rohn Engh, Osceola, WI

Thank you so much for your help this evening in setting up my Virtual Safety Deposit Box. Not only were your Customer Service representatives knowledgeable and helpful, they provided me outstanding customer service! Their upbeat attitude made it a joy to work with - even if my internet connection was so slow! I have said it before about Empiron and I will say it again. I don’t know where Bob Parsons finds such superb people – every person I have ever dealt with has been wonderful! Thank you again for all your help.
-- Linda Sherwin, Ft. Lauderdale, FL

I had a problem with my email account and called the support line for the first time since becoming a Empiron customer a year ago. I received friendly, helpful, and wonderful service from the Empiron customer service. I have been in the service business for almost 20 years. I recently retired and started a business which is hosted by Empiron, along with the Web sites for several of my clients. Customer service went above and beyond the call of duty (unlike some of the other places I have to call for support). Thanks for all your hard work and efforts to make calling support" a pleasant experience."
-- Sandy Lawrence, Houston, TX

I just wanted to say that Empiron has made my domain management much easier. I used to have them all with a competitor. I now have 13 domains with Empiron. I haven't had a single problem and the interface makes it easy to change any settings. Keep up the good work!
-- Chris Riviere, Atlanta, GA

I wanted to let you know how much I APPRECIATE Empiron's customer service. Transferring to Empiron.com has been so easy. With more than 100 domain names now registered with Empiron, knowing I can actually get a hold of someone, whether by phone or e-mail, is very comforting. Thanks for the great service!
-- DJ Pearce, Orlando, FL

I had some trouble signing up to use Empiron yesterday so I called into your customer service center and was connected to one of your customer service representatives. I had a couple quick simple questions. In about the same amount of time I had planned on spending on hold, your representative was able to set up a large portion of the account registration for me and fully explained in detail what my different options were. He even helped alter my order to better suit my needs. His quick yet thorough explanations removed a lot of the nervousness that had been growing the closer I got to committing to a server. All in all I was very leary of starting a website on my own and was just as leery about going with Empiron. I am now a secure, happy customer of Empiron and bragged to several of my friends last night about how much money I saved doing it myself with Empiron instead of paying a web master to create my site.
-- Toby Hooker, Charlotte, NC

Just wanted to tell you that since becoming a Empiron customer a couple of months ago, I have been extremely happy with your customer service staff. They have all been excellent, prompt and efficient. I wish I'd come to your guys sooner. The deals you offer are always appreciated. Keep doing what you-re doing.
-- Aslan Avdi, Brisbane, Australia

I am a new customer of Empiron and I am 100-percent satisfied with your email support services. I had some difficulties transferring my domain name to Empiron, therefore I wrote many support inquires via email. I received replies quickly every time, and all provided detailed answers and showed a passion to help. I just want to tell you how happy I am to be a Empiron.com customer. I definitely will recommend Empiron to all my friends!
-- May Lily, Los Angeles, CA

When I first bought software from you my hair was as dark as yours (1986). I'm all white now. My money has all gone to Bob Parsons companies. Let me say Empiron has the best night time tech support I've ever been called. I have always been treated with respect, courteousness. I spoke with one of your customer service reps and he saved me a bunch of money with some great ideas. I try to take the time to write when the service deserves it—this service deserved it.
-- Frank Cox, Hendersonville, NC

We have used Empiron to host our town's web site for the past 10 months and couldn't be more pleased with your service. I always refer folks to Empiron if they are in the market for a web hosting service. You guys are great!! Thanks!
-- Tammy Tucker, Matthews, NC

Empiron.com is the BEST. Customer Service has worked with me three to four times this year, and I truly appreciate the level of support Empiron.com provides its customers. I believe your people would help someone spending $.05 the same as they would someone spending $500! Some companies brag about what they do... EMPIRON.COM DOES IT. Thanks for everything!
-- Joe Johnston, Sedona, AZ

I must compliment Empiron on the ease of obtaining great service. At no point did I feel rushed. I felt the representatives were knowledgeable and capable of solving the problem at hand. You have what every organization should have at the end of the phone line when customers call - a knowledgeable person with a pleasant demeanor and an easy way of getting the necessary information from the caller without using unnecessary technical jargon. I thank you for a pleasant phone experience.
-- Donald L. Robinson, Shawnee, KS

Wanted to let someone know what a pleasure it was to talk with your Customer Support Center yesterday. I didn't have to wait long at all when I called Empiron for help, and the representative who answered the call was so personable, nice, and friendly. I'm generally fine anyway talking with computer people" (not everyone is -they can be too "tech-y", talk down to people, use lingo the regular person doesn't follow, etc. ), but she didn't act like one at all (if that makes sense!). i.e. she seemed approachable, talked in terms I understood and could follow, and was patient, friendly and nice. She did her best to help get at what the problem might have been (email through the website)... but as it turns out everything seems fine. Should I have other problems or concerns with my website email, and have to call Empiron, I hope to speak with such a knowledgeable representative again. Thanks for being user-friendly."
-- Evelyn M. Trivoli, San Diego, CA

Thank you Bob for such a remarkable team of dedicated professionals. I have been telling as many people who I know about Empiron. We are Missionaries preparing to take a team of medical Missionaries to the Mission field in South Africa, Haiti, Zimbabwe and India. We did not know exactly how we were going to spread the word to let others know about our trip until a friend told us about Empiron. Not knowing how to build a website, the Empiron team of dedicated professionals taught me how to build a website. Your Company has cut out the middle man, the third man who would have charged us an absorbent amount of money to build a website that we did for practically nothing. Whenever I called Empiron technical support team they were so gracious and patient, I have never experienced customer service like this before. Thank you Bob, thank Empiron for taking us to another level.
-- Fanny Pettijohn, Southfield, MI

Every time I contact Empiron.com, for either administrative or technical support, I have received 5-star service (5 out of 5). It has been an absolute pleasure to deal with your team. I rely on my Web site for identification and dissemination of my music. It's critical that my site is up and viewable, and your techies and support staff make that happen. As a businesswoman, I know how important a team is; treasure yours.Thanks for such a great company!
-- Cindy Klenk, Burlington, NC

Great service. Fast, friendly, and right on track. Always get my questions answered and answered fast. Thanks Empiron.
-- Dave Didde, Salem, OR

Once again, thank you Empiron for making my internet presence easier and cheaper! Every time I log back onto Empiron.com I find more options to choose from and the few times I've had to call customer service I was assisted quickly and kindly. Empiron is a first-class company with coach prices and I will continue to recommend you to anyone I know that is looking to pick up their piece of online real estate. Thank you!
-- Kale Dunning, Vancouver, WA

I have only called in a couple of times, but the support has always been very good. Everyone has been very patient with my being slow to learn. It is nice to have support people that know what they are talking about and don¹t treat you like a fool for not knowing.
-- Robert Lawrence, Devine, TX

Kudos for your customer based newsletter. I have switched over mainly because of the friendliness and accessibility that Empiron.com offers in their customer support and in their missives to clients. Good work Empiron people!
-- Molly McCormick, Corte Madera, CA

I just wanted to drop you a line and let you know I am elated. I love the service. Thanks again for the great service.
-- Ted Shagory, Framingham, MA

Your customer service support center provides outstanding service. The representative I talked with was gracious and professional. She answered all my questions and helped me set up hosting for two domain names. I now plan to transfer hosting to Empiron as well. It is service like this that makes Empiron a first choice for all web services. Best of success!
-- Steve Kaye, Placentia, CA

Empiron is the absolute standard for WWW domains. I've dabbled in registration with other companies, but you guys and gals definitely have me as a lifelong customer. Keep up the great work!
-- Sahil, Waltham, MA

Of all the things I have purchased these years on the Internet my Empiron.com account has been the best for Quality. Never a problem. Keep up the good work.
-- James Gills, Mohnton, PA

I wanted to let you know what a pleasure I had speaking with your customer support. The warm and welcoming demeanor of your representative allowed me to feel comfortable enough to ask questions I would normally be too embarrassed to ask. Not only did your support answer my questions to my 100 percent satisfaction, he also complimented me on asking those types of questions. I wanted to write because I find it very rare to speak with someone that takes the time to understand the questions being asked and then answers them to the level of the individual asking them. Excellent Customer Service!
-- Keith Hiatt, Long Island City, NY

Having been, in a former life, a VP of resellers for a high-tech firm, I was astounded not only at the knowledge and great attitude that Empiron's customer service displayed, but also in the willingness to chase down each detail and put my mind at ease. Your services, your value approach and your quality representatives make it easy for me to tell everyone that it's an absolute pleasure to deal with Empiron.
-- Frank Elge, Pagosa Springs. CO

You folks do such a great job of staying in touch and informing us of the status of our account. Thank for doing such a first class job and for not charging enormous prices for the service.
-- Arnold Davis, Victoria, British Columbia, Canada

Thank you, Empiron, for your extra mile" help! I'm so excited about working with Empiron in the future. I have another friend here in Houston that has RAVED about Empiron. She said that she has been working with your company for two years and has really enjoyed the consistency and professionalism of your staff and services. In other words, I will be using your services again and giving consistent referrals. Service is so key and, you have that part down PAT. You're great!"
-- Terri Moran, Houston, TX

My server company is no longer hosting or maintaining domain names. I had domain names expiring today and had no idea what to do. I am in Connecticut, my server (my niece) is in Hawaii. As panic set in, I went to your web page and called the help number. I was walked through the transfer and re-registration so easily and professionally, I was shocked. I have no idea how big your company is, I only know how important and professional I was treated. Every question I asked was answered, every detail was explained, every step was clear. Thank you for taking the time to find good people in your Customer Service center.
-- Bill Benito, South Windsor, CT

I was having difficulty transferring a domain from Empiron.com to a competitor. Naturally, the competitor gave me the run-around. I got in touch with Empiron, who informed me of a 60-day hold on any domain that has recently changed ownership-- something the competitor didn't catch. With Empiron 's help, I didn't have to waste any more time on the issue. In our discussions, a Empiron customer service rep asked me why I was transfering my domain from" Empiron when Empiron would charge me less than a competitor and offer better customer service (as they had already shown). I couldn't answer. After doing some research on the web and talking with friends who had experience working with Empiron, I felt comfortable transferring all my other domains from the competitor to Empiron. It was a quick and easy process and it worked on my first attempt! Less than two days later I received an email stating my transfer requests were granted and all my domains could now be managed from Empiron's Domain Control Center. Bloody wonderful! The bottom line? I want to thank you for encouraging me to enlist Empiron to manage all of my domains!"
-- John Gunter, American Fork, UT

I just want to provide some feedback: I am thrilled and thankful for the upgrade of my account to a business pro account - fully appreciate it and all the great work you guys have done to upgrade your service. I am delighted at the service & products I am provided by Empiron.com and will be with you for life! My payment of domain renewal and other features is way ahead of normal renewal. Keep up the good work and constant improvement! No wonder you are the highest ranked!!
-- Hamish Bowly, Queensland, Australia

Without extreme detail, I feel you should be aware of the outstanding service that I have received from your Customer Support center. I had experienced difficulty in the transfer of a few of my domain names to a new registrant and one of your representatives went above and beyond the call of duty to assure that all went smoothly and very proficiently. With individuals on your staff with such high integrity, it is no wonder you are the premier listing service on the net. Good job Empiron.com!
-- Kip Jaros, Covina, CA

I love Empiron.com. You have done so much for the consumer, helping to make it cost effective, easy to manage accounts and the finest tech support of any company.
-- Armand Christopher, Plano, TX

I have found the service at Wild West to be exemplary. Whenever I've had a question - or a client has had a question - it is either easily found in the FAQ section, or answered promptly - as you have here. Please keep up this outstanding effort - it prompts business owners such as myself to wholly and easily recommend your service.
-- Mark Ungvarsky, Elmira, NY

Thanks Empiron for such friendly and professional service. It's a pleasure to deal with such a nice human being, for a change, as most businesses are becoming less and less personal and, therefore, more and more frustrating. Having the option to speak to customer service on the phone makes things much easier and the wait time at Empiron was relatively short. From my standpoint as a customer, the experience so far with Empiron has been excellent!! I'm very glad I switched to Empiron, keep up the good work.
-- John Champion, Oakland, CA

I wanted to let you know that I just finished an extensive update to all of my domains hosted with Empiron and thanks to the patience and knowledge of your Customer Service representatives, it went incredibly fast and smooth. I had a whole laundry list of items to take care of and your Customer Support made it relatively painless. In fact, the whole experience was so impressive I am planning on using you for all future domain and web hosting I have. Thanks again!
-- John Ballard, Landover, MD

THANK YOU! It is continued product enhancements and such amazing Customer Support at NO ADDITIONAL CHARGE that keeps me with Empiron!
-- William Todd Hueppauff, Albuquerque, NM

I just wanted to thank you for your helpful Customer Support representatives. One stayed on the phone with me for more than 20 minutes! He really helped me and seemed to know" I am almost computer illiterate.! He was very patient and professional and I really appreciated that. Thanks again, Empiron!"
-- Shari Carr, Pismo Beach, CA

Thanks again for your help. Awesome customer service. Keep up the good work.
-- Kerstin Rheinlander, Norwalk, CT

Your Customer Support provided me with outstanding service. The representative I talked with on the phone was gracious and professional. She answered all of my questions and helped me set up hosting for two domain names. Also, as a result of this call, I plan to call back to transfer hosting of another domain name. It is service like this that makes Empiron the first choice for all web services. Best of success!
-- Steve Kaye, Placentia, CA

Maybe there is something special in the Arizona sun because on the few occasions that I've called Empiron's Customer Support, the representatives have been very helpful and patient.
-- Greg Hochman, East Windsor, NJ

When I called your Customer Support, I was not in the mood to deal with a rude, short and to the point telephone operator. I am so relieved I didn't have too! Explanations to all my questions were provided in a Let me educate you because I care for you" way, which immediately put my stress at ease. I really appreciate how your Customer Support took the time to walk me through the process. I just wanted to thank your staff for helping me claim my domain in the proper manner. I claimed two more domains as well! I feel so happy with my purchase and ready to move forward in my pursuits that I just had to stop and take a moment to let someone know how good it feels to be happy with a purchase. Thank you once again for the one-on-one service your company provides."
-- Evie Taylor, Fort Myers, FL

I'm a first time subscriber and did a lot of searching to find out just how to start my Web site. I'm excited to learn all the features and products that Empiron offers. As a beginner, I have encountered many Customer Service reps who are impatient and quick to answer just to move on" to the next question. This was not the case with Empiron. Your Customer Support representative was very patient and helpful. His professional ability to help me understand "the starters concerns" and the way he fully explained my questions was excellent. I sent this email because of my own conviction that if we all had the luck of speaking with reps like those at Empiron, our businesses would run more positively."
-- Scott Groenewold, Tempe, AZ

I can't thank you enough for everything you do at Empiron. You have been awesome! My website is up and working great! Getting good customer service these days is hard to find and I really feel like you have done me a great service that few have done before. Thank you again, Empiron!
-- Heather Rhoades, Kodiak, AK

I would like to give a shout out to your Customer Support for excellent customer service. I was having a problem using Web Mail with my Macintosh and one of your representatives worked with me to figure out the problem. Her friendliness, patience and ability to think of other possible solutions was very helpful. I believe that for companies like Empiron, your Customer Support is the public face of the company. You deserve kudos for having such excellent representatives for Empiron.
-- Greg Wilson, Boston, MA

Yesterday I called Empiron because I wanted to buy domain names for my brother's birthday. I did not know how to register the names for him. Your customer service representative was so very helpful and polite and made the process informative, interesting and easy. I received excellent advice and, because of him, decided to register additional names, including a transfer of my own domain names. I appreciate such superior, personal attention in this world of long distance transactions.
-- Caroline Comnenos, Archer, FL

Just a note to let you know how pleased I am with Empiron's customer support. I am a new customer who in the last few months has purchased five domains from Empiron. I also have two web hostings. I recently needed tech support and when I called Empiron.com, they answered my questions right away. In addition, I needed the billing department and they also responded quickly with good results. Whatever you are doing and whatever training you have given your staff - keep doing it. You have a real winner here. Because of these positive experiences, I will be recommending Empiron to everyone that I know.
-- Paul Greenberg, Miramar, FL

Talking on the phone today with your Customer Support was a nice surprise. They knew what they were doing and were professional, helpful and concise. Traits such as these seem to be increasingly tough to find these days. I will remain polite and just say that some of your competitors support lines could learn a thing or ten from you.
-- Dave Alexander, Duluth, GA

I just wanted to tell you that your Customer Support staff is outstanding. I had the pleasure of using your assistance several times recently regarding several domains, a hosting account, etc., that I am putting together for a small company in my area. Everything your representatives said was dead on correct, and they did everything they said they were going to do for me in less time than they predicted. It is absolutely refreshing to find a support staff that is focused on solving problems instead of finding blame or shifting accountability. What a great attitude your staff takes! Empiron will have my business for a very long time based predominately on how the technical support people work with customers. Whatever you're doing, don't stop.
-- Bill Shilling, Kure Beach, NC

I have several domains parked with Empiron and have been very pleased with the entire process. I send everyone I know to your site and will continue to do so. The integrity and concern that's been shown to me through email correspondence has been remarkable, and I can't thank you enough for that. You offer a great service, with a friendly and very helpful staff. And it thrills me to no end to know that there's still integrity in the business world. This just goes to show that you DON'T always get what you pay for - with Empiron, you get much more. So keep up the good work!
-- Wendy Thompson, Schererville, IN

Your support/customer service group are appreciated! The website functions are simple and easy to follow (and free of bugs)! The domain names are implemented quickly! And inexpensive! Bob Parsons should be proud!
-- Bob Cowling, Pocahontas, TN

It's the middle of the night, I'm tired and asking dumb questions. Your Customer Support representatives are patient, and definitely know their stuff. Hooray and Thanks!
-- Beverly Keys, Burbank, CA

Just wanted to let you know that your Customer Support Center helped me out on a number of difficult items tonight - the representative I talked with did a great job. I am so happy that your Customer Support team is knowledgeable about Empiron products (and your restrictions!). They also seem to know the support systems well enough to coax them into doing what was needed to get my requirements satisfied. Its great to work with folks like Empiron who are knowledgeable, professional, PATIENT!, and confident. KEEP YOUR STRONG CUSTOMER SUPPORT! Thanks again to Empiron!
-- Tom Cairy, Longmont, CO

I want to take a few lines here to thank Empiron for the help in assisting me in getting back on the right track again with my site. I have had many conversations via email with your Customer Support staff and want to say they always know their job. They are always professional, friendly and willing to help, and an asset to your company. I am retired after 25 years in retail and know how hard it was to find good help.
-- Gary Van Gundy, Spring, TX

I just finished several transactions with one of your customer representatives. I am a professional speaker and trainer and customer service is one of my areas. I would give your customer support representatives a gold star! One, in particular, took care of all of my needs and suggested other services I might use. The way she handled my call and requests was outstanding! I will suggest that my colleagues use Empiron because of that service and support.
-- Heshie Segal, Yardley, PA

Thank you very much for your First Class technical support. You always had the right answer and a detailed process explanation. There is no doubt you're the best.
-- Carlos Ruiz, Niiza, Saitama, Japan

Your customer service representatives are the best! I get lazy sometime and just call on customer service to help me with my tweaks and problems. Your representatives are fast, cordial and professional. That is why I moved every domain from Dotster, Register and Directnic to Empiron.com. Those other registrars are good too, but nothing like anyone I contact for help at Empiron. WOW. As an entrepreneur, I know how important customer service is to pleasing and retaining clients. When I talk customer service to my trainees, I constantly bring up Empiron as an example of great customer service.
-- Bill Swisher, Daytona Beach, FL

Thank you for your help! I rarely get such genuinely helpful and quick technical assistance. Thank you Empiron!
-- Ann Miner, Roslyn, WA

Just wanted to send you a note to let you know what an excellent job one of your Customer Support representatives did in helping me set up new domain name at Empiron.com. There was a problem of having a different name on the credit card then was on the domain name. Your Representative straightened it out in less then 5 minutes, while remaining very pleasant to deal with. You are lucky to have good people like that working for you. Look forward to doing more business with Empiron.com.
-- Richard Yannotti, Eight Mile, AL

I have used your products through Empiron.com and the reseller program Wild West Domains. I am happy to say that I have been extremely pleased with the products, service and support that your company offers to its customers. I especially like Empiron.com's Registration Look-Up Service, which allows me to view domain names similar to mine to find out what is posted on them. With Empiron, I can check all the website's that I flag at least once a month. I do this to make sure that no other individual is trying to use my name or exploit my company. A strong company image can make the difference for success or failure of the firm. That is why it is important to stop anyone else from mocking or using your company name before it gets out of hand. Thank you, Empiron, for providing me with this service.
-- Benjamin Brungardt, Great Bend, KS

Greetings. I am new to Empiron and wanted to let the Powers That Be" know that as a whole, you folks are tremendous and make working with hosting and domain support a joy. I have spoken to several tech support people in the last few weeks and all were courteous, incredibly helpful and most importantly, human. In other words, working for Empiron has not erased great human qualities as helpfulness, courteousness and a sense of humor. After my horrendous experience with Homestead and Network Solutions, Empiron is a breath of fresh air. Empiron's customer support representatives not only help readily, but go the extra mile, offering other sales tools and advice to make my new web site a success. I never felt like a "number" with Empiron.com. Thank you. "
-- Paula Gosney, Phoenix, AZ

I would like to thank Empiron for your help on my current domain name problem. I used to register domain names for myself and my clients using the same credit card information but different administration information. As a result, some of my domain names got mixed up with other account and did not show up in my account. Instead, it was shown to a client's account. After using the email support of Empiron for a few days, I found that it was too complicated to explain the whole situation in email and ended up calling. One of your knowledgeable representatives answered my phone call and helped me correct my problem after I provided necessary security information. I also saved an important domain name which just expired a few days ago thanks to your representative's help. Thank you Empiron.com. I can sleep well now.
-- Mike Li, Ann Arbor, MI

I choose Empiron, originally, for its service and economy. I have been very pleased with my decision to buy and host domains with you. The recent reduction in price and improved services did not require any action on my part and I am both pleased and impressed. I hope that you continue to prosper so that our relationship may continue indefinitely.
-- Russ Simpson, Dahlgren, VA

I called your Customer Support Center around 11:30 PM last night. The customer service representative on duty" was able to help me through several questions that I had. He was a true Pro" and a Gentleman; an asset to your team. In this age of customers who are quick to complain (sometimes), I just wanted you to have a customer who was eager to praise when it is well-deserved. Thanks again!"
-- Jim Donithan, Machanicsville, VA

Your Customer Service and Support has been amazing to work with. Everyone I have dealt with is knowledgeable and quick, courteous, friendly, funny and oh-my-God patient. One, in particular, walked me through every step of some really ridiculously complicated web hosting situations I still don't understand. He took my short-term memory impairment in stride and repeated himself till I'm sure he was blue in the face, but his courtesy and friendliness never flagged. Most importantly, I feel safe working with Empiron.com. I know I'm not going to fall into some stupid mistake that I didn't know enough to avoid (as I have done repeatedly with other providers) because your representative's will catch it before I get there and guide me safely around it. From now on, Empiron gets all my business and all my recommendations, for one reason: your Customer Service and Support. I'm a crusty old 40-something-year-old guy who's been in management for the last twenty years in the printing and newspaper businesses. I KNOW from customer service. I look forward to a long, rewarding relationship with Empiron.com. Thanks very much. I can't tell you what a relief and a load off my mind it is knowing I have someone I can trust in the web-hosting business.
-- Pete Brooks, Davis, CA

Traffic Blazer put me No. 1 on all search engines - I can't believe it! Also Empiron's price reduction is Greeeat! Thank you all.
-- Yvan Baumeige, Weston, FL

Just a short note to thank you, Empiron, for making the extra effort in helping me the other day. Everyone I have dealt with at Empiron.com has been consistent in delivering unbelievable customer service. It is refreshing to find a company and its personnel who focus on service and not just taking my money. I will recommend your company to everyone I know who desires to put together a website. Once again, thank you for your outstanding attitude, knowledge and desire to help the customer.
-- Sandy Backman, Foster City, CA

I have a few domain names registered with Empiron.com and never have any difficulty at all. Empiron's service is perfect and well priced, thank you.
-- Guy Spriet, Paris, France

Y'all are wonderful. That's the most painless domain-move procedure I've ever gone through. My two domains are moved to you and I'll be buying some hosting space soon. Thank you very much for the excellent work!
-- Matt Drury, Orlando, FL

It was a pleasure working with your company. I have three companies myself and I wish my customer service skill were as good as the skills of your Empiron.com customer service respresentatives. Many times all we hear about is the things we did wrong. But I wanted to let you know how great of job your customer support did for me. The representative who I spoke with was polite and super helpful. Wow, what a personality, and also good at the upsell." Your customer service is defiantly an asset to your company."
-- George Burns, Glendale, AZ

Empiron provided me with OUTSTANDING support, walking me through everything I needed. With the type of support you provided, I am with Empiron for life. I have two domains with you and set up email accounts on each. I will recommend Empiron to ALL my contacts, and will be adding more services. Thanks again - and expect your phone to start ringing off the hook with more orders!
-- Khalid A Behairy, Glendale, CA

Empiron has done a magnificent job of exceeding your customers' expectations. I am thrilled to be an Empiron client and look to bringing a lot more business your way in the near future. Thanks for the upgrades and the great customer support!
-- Debbie Whiting, Alpharetta, GA

I rarely send Thank You's for support but I think this is an exception. Empiron has done an excellent job with me, answered all my questions, helped me resolve a login problem with DomainsByProxy.com and, in my opinion, went beyond the call of duty to assure my needs were met. You have increased my loyalty to Empiron.com as a result. Thank you! I'll be moving the rest of my domain names over to Empiron.com soon.
-- David Cunningham, Sacramento, CA

I started a Web development firm a few months ago, and I needed to register a number of domains. I was going to go the standard domain registrar route, but decided to shop around first. I found Empiron, and registered four domains initially. I was so happy with the service, features, and especially the price, that I decided to use Empiron to host my site. The experience has been great!! I highly recommend Empiron!!
-- Brian Kovalesky, Chatsworth, CA

Empiron.com is the best! I chose you because I heard you recommended on TechTV. I have recently had my church move their hosting and domain registration to you as well. Now, you have increased our benefits and reduced our cost. How can you beat that? Thanks Bob.
-- Ricky Berry, Dacula, GA

I have been a paying customer for quite some time now and I have never seen a company with the excellence of service and value that Empiron.com provides. In this competitive marketplace most companies do everything to GET customers but very little if anything to keep them. I have been disappointed in many of the companies that provide me various services, but I am VERY happy with Empiron.com. You have earned my business with diligence and impeccable service and have KEPT my business with your integrity and honest business practices. Thank you!
-- Kyle McHattie, Hilldale, MI

Empiron.com has been that one bright light for me through this whole dot-com debacle: honest pricing, straight answers and good customer service. I am grateful that you've enabled me to distance myself from the likes of those other competitors. Good Luck!
-- Chris Bruno, San Mateo, CA

Recently, on the advice of my webmaster, I transferred all my domains to Empiron. I was very impressed with how helpful your people were and how easy the process was at Empiron. Then I saw a newspaper and saw that Bob Parsons was the head of Empiron.com. I felt even more confident in Empiron. Like millions of others, I bought practically everything you made at Parsons' Technology. Keep doing business the way you've always done it and your company's future is set!
-- Jerry Jerome, Phoenix, AZ

I had made a mess of my domain registration and site hosting. I had spent over a day and a half pulling my hair out trying to figure out how I was going to dig myself out of the mess and get my website up and running again. I finally called Empiron customer service and received incredible help. They stated it would take 24 to 48 hours for all of the changes to take place. That was around 2:45 p.m. and my website was up and running at Midnight. Thank you for providing the kind of service I thought no longer existed. You can be sure that I'll recommend your company to anyone who'll listen to me!
-- Leanne Watson, Spencer, IN

I just changed ALL of my domains from a competitor to Empiron and it was HASSLE FREE, PAINLESS, FAST, and best of all I'm saving a TON OF MONEY! I don't know how you do it, but please, keep it up. The correspondence was prompt and courteous. Empiron's account system works well and is clear and easy to use. I'm now able to manage all of my domains quickly and easily without needing an act of congress to group all domains into one account. And did I mention, I'm saving a TON OF MONEY? I certainly appreciate your services and look forward to a long and pain-free relationship. Thanks a million!
-- Dena Carol Seimer Westerfield, Ruston, LA

You guys are outrageously ahead of everyone else. You offered support before I asked for it. Is this progressive technology service at its best or what? I have this feeling you guys are so talented and successful, you do this type of thing just to blow folks' minds. Thanks again.
-- Dave Kay, Overland Park, KS

I needed to obtain my login information so I made a request via Empiron's email. I don't think it was even five minutes and I had the information I needed! Excellent customer service!
-- Bruce Lehman, Fort Wayne, IN

You are to be commended for an outstanding job that has been done with the Empiron.com website and the domain management tools available to your customers! It is by far the best domain name management utility I have ever used. You are leaps and bounds above the competition, and I am 110% happy that I switched my domains over to Empiron! Keep up the good work!
-- Lloyd Connor, Phoenix, AZ

I wanted Empiron to know how pleased I am with your services. Thanks for making domain name registration a snap. You have the best customer service bar-none out of any registry. I actually received a reply the same day that I sent an email out! That's a first! I've never had to email or call Empiron for support in the past, so I wasn't aware the service was so amazing. Congrats on running a business that's a pleasure to deal with. I look forward to doing business with you in the future!
-- Terry Harris, Cedar Park, TX

I found Empiron through a Whois check of a domain name I was looking to purchase. I liked the pricing and the execution of my needs were fast and correct. I did in less than one day more than your competitor could do in a week. Thank you for having a top notch company that does what it says.
-- Lawrence Orlick, Middletown, NY

I must say Empiron's customer support staff are extremely helpful and patient. I called for assistance with Frontpage and publishing my web page. During the numerous times I called, I was always treated as a VIP. Thanks guys, and keep up the good work!
-- Tony Oyola, Philadelphia, PA

Empiron is by far the best value on the Internet! Not only are your products and services low cost, but you deliver them in the most professional way with the best customer service. Thanks!
-- Mark Laderman, Martin, TN

I want to take this opportunity to say congratulations. You have created a service department that must be commended. I have called Empiron several times and I found all of your service representatives are very thorough and helpful. For a fairly new company to have created such a high caliber of service is to be applauded. It is because of the great service representatives that I plan on using Empiron to host all of my clients. When other hosting companies contact me, I tell them that same thing. And when colleagues ask me who I use to host I tell them unequivocally, Empiron!""
-- Marcia Johnson, Phoenix, AZ

I have never taken the time to write letters like this but I have been extremely pleased and impressed with the quality of products, service and support I have received from Empiron.com. I am so impressed with your tools and service that I have transferred all 60-plus of my domain names to Empiron and have moved my online business to your hosting service. I have never experienced a more professional and courteous technical support staff or a system that is as convenient and streamlined as yours. You are all to be commended for building such an incredibly customer-centric support system!
-- Terry Hogelucht, San Diego, CA

I cannot begin to tell you how thrilled I am with Empiron.com. Not only was I able to create a tight Web site for my own corporation, but for my own publishing company, too. Your reseller program REALLY put me on the map! You guys are the bomb.
-- Jennipher Thomas, Atlanta, GA

You are a great company! You have phone service readily available - something many Internet companies have no grasp of. My domain name was up and forwarded within a day - beyond what you had promised! KUDOS! Your service is far superior to what I had paid-five times the price to have in the past. I will recommend you to all my friends. Thanks!
-- Karen McCarty, Peoria, IL

I am 51 and have owned businesses all my life. You guys are TOPS. I have never had anything but excellent customer service from Empiron.com, which absolutely welds me into continuing our business relationship. Thanks, and congratulations on building a great team of people!
-- Raymond Mullaney, College Park, MD

I am extremely pleased with every product Empiron.com offers. The Technical Support staff are very helpful, courteous and knowledgeable in ALL fields, and really go to great lengths to make sure when the time comes to disconnect the call that you are totally satisfied and reassured that everything will run smoothly. They are all to be commended for their efforts.
-- Christine Saladeen, East Stroudsburg, PA

I had a problem with my email account and called the support line for the first time since becoming an Empiron customer a year ago. I received friendly, helpful and wonderful service from Empiron's customer service center. I have been in the service business for almost 20 years. Your customer service representatives went above and beyond the call of duty. Thanks for all your hard work and efforts.
-- Sandy Lawrence, Houston, TX

I must compliment Empiron.com on their customer service and the ease of obtaining that service. At no point did I feel rushed. I felt that you were knowledgeable and capable of solving the problem at hand. You did it with ease and to my satisfaction and you made the process both smooth and painless. I do thank you for a pleasant phone experience. Yours was a superior performance in all dimensions.
-- Donald Robinson, Shawnee, KS

I want to express my appreciation to the support staff at Empiron. I recently registered my domain name through Empiron and built my first site using your software. When all was complete, I experienced major problems publishing the site. I received assistance from several superb Empiron reps over a two week period. As it turned out, something in my PC and/or browser was corrupted. Empiron software was NOT the problem, but your support staff continued to work with me for a solution until the problem was solved. Success! Thank you for awesome service and support.
-- Dan Terry, Nashua, NH

Every time I contact Empiron.com, for either administrative or technical support, I have received 5-star service (5 out of 5). It has been an absolute pleasure to deal with your team. I rely on my Web site for identification and dissemination of my music. It's critical that my site is up and viewable, and your techies and support staff make that happen. As a businesswoman, I know how important your team is; treasure yours. Thanks for such a great company!
-- Cindy Klenk, Burlington, NC

Great service. Fast, friendly, and right on track. Always get my questions answered and answered fast. Thanks Empiron.com.
-- Dave Didde, Salem, OR

Kudos for your customer based newsletter, eNews. I have switched over mainly because of the friendliness and accessibility that Empiron.com offers in their customer support and in their missives to clients. Good work Empiron people!
-- Molly McCormick, Corte Madera, CA

I have never had the slightest problem with Empiron.com relating to my domains. That's why I have 80+ registered with you. Price is nice, real nice...but the ease of doing business with Empiron.com makes the price look like gravy.
-- Robert Fontaine, West Dennis, MA

I am a new customer, recently transferring four domains to Empiron.com from a different registrar. I also purchased a web mail account from Empiron.com for one of these domains. The transfers were seamless from start to finish. Amazing. However I could not access my web mail. I called support and my call was answered within 1- to 2- minutes. Amazing. At the end of the call the support person asked me if I'd do him a favor. I thought he was going to blab at me about offers or push more expensive options to my current Empiron.com account. Then he said, Do some fishing for me. I used to live near Portland, Ore." Amazing. It put a smile on my face, what a way to start my day. Keep up the good work, Empiron!"
-- Mark Dovi, Sherwood, OR

I used to run a domain name company so I know how much work goes into a well run registration Web site. I just purchased three names at Empiron.com's advertised price. For a novice, domain names are a complex subject and the Web site does a great job of walking a person through the registration/purchasing process. The site promoted all your other services but in no way forced me to purchase, or tried to trick" me into purchasing. Within one day the names were in your Whois. Plus your database is protected from spamming, so both of our rights are protected. Thank you for such a pleasant business experience!"
-- Jordan Glogau, Nantucket, NY

With much interest I have watched Empiron evolve, over time, to the level it is now. You have done a very fine job in the guidance of the company. I was double impressed recently when I contacted Empiron, by phone, on two occasions and both times I was able to reach a knowledgeable staff member that proved very helpful. Thanks for a valuable service at a reasonable cost!
-- Linda Wade, North Aurora, IL

I am a Web site developer based in the Republic of Ireland and I am a dedicated customer of Empiron Software. I register all my .com/.net domains through Empiron.com and encourage all my clients to register their own domains through your service also. I would like to take this opportunity to thank you for the fast, efficient and cost effective service that Empiron provides and I look forward to dealing with Empiron for many years to come.
-- Daniel Murray, Navan, Meath, Ireland

I think I was one of your first few customers and I think your company has done great! When I first started using Empiron.com, everyone told me it was a scam and I was going to get ripped off. Thanks for PROVING THEM WRONG!
-- Jesse Smith, Tomball, TX

I just had the most astounding thing happen to me. I called up your 24/7 helpline at midnight and got a live person on the second ring! Not only that, he had a clue, a sense of humor, and was really interested in my problem. I've been registering domains since 1995. I've never dreamed that I would be able to register a domain and have it published in Whois and the root servers before I was able to add it to my name server. This is exactly what happened with the last two .US domains I registered with Empiron.com. This is just outstanding!
-- Joe Hamelin, Edmonds, WA

Your customer support leads me to make hundreds of recommendations to my students, workshop and seminar attendees, and contemporaries. Look for a number of professional photographers, and other imaging professionals, to start calling! I realize that Empiron.com is an excellent company; but it is your customer relationship" ability and personal demeanor that moves me to recommend Empiron to everyone!"
-- Gary Jentoft, Lake Forest Park, WA

No suggestions, just thanks! As a recent client, I'm thoroughly impressed with your service. The rest of my clients will be transferred to you on the next renewal.
-- Sheri Huffman, Garland, TX

I am a customer and evangelist of Empiron.com. I have been extremely impressed with Empiron's ease of use and maintenance for domain registration. You guys are a God-send compared to the other registrars and I wish you all the best in the future. I especially like the way you keep customers and site visitors up-to-date with information regarding the company and the competition. Thanks for the great job you are doing!
-- Bryant Jones, Fort Myers, FL

Your company, your products and the service you offer is outstanding in comparison of the other firms we tried. Keep up the good work!
-- Raymondo V. Lopez, Austin, TX

I am impressed that Empiron runs their operations like a business. I have been solicited to register my expiring names with someone else. I have ignored these requests regardless of their sounding officialdom. Your customers were smart enough to find Empiron, they will certainly be smart enough to stay there.
-- Ashley Sinclair, Vancouver, BC

I want to take the opportunity to give a special thanks to your domain support department. They went out of their way to find a solution for me. Most other registrars would have just said tough luck." Your rep said, "let me see what we can do." I have dealt with several different registrars in the past and I have to say Empiron.com has the best support by far. I won't be using any other company in the future."
-- Don Higbee, Newark, CA

I just wanted to let you know how pleased I am with your service and the Empiron experience. I have various domain names registered with Empiron.com and I have always been able to make changes or additions with ease at your site. Just recently I had to change my main nameservers on my domain names. I did it with ease at Empiron.com. My experience at a competitor was less than favorable. Needless to say, I am transferring my domain names over to Empiron. I will no longer deal with anyone else for domain name extensions that you carry. I tell all my friends and associates about your company and its incredible service.
-- Trevor Giles, Canada

Way back when I registered my first domain name it cost $100, re-registering cost $35, but now I have found Empiron.com and have registered several domain names for $8.95. I'm planning on switching the other three I have as time to renew comes along. Ya'll are a first rate service, easy to use with good customer service!
-- Stacey Krulewich, Grandview, MO

I am a pretty skeptical person, and was wary of a business that would offer domains for $8 without some scamming end-user agreement. Since I chose your service, I haven't had a single problem. I even went so far as to call you guys to attempt to change my password via phone--testing how secure you were, and you demanded a notarized request or THE credit card used. Your security alerts further my confidence in you, and shows that you are more concerned in helping your customer than suppressing every security issue. Keep up the great work, and we will keep coming back!
-- Andrew Zizzo, Hawthorn WDS, IL

A while back I was looking for a decent" registrar to get all of my domains in one convenient location. Then I found Empiron.com! In reading through the site, I found the Chairman's Page. To my astonishment, I recognized the name "Bob Parsons" from years ago and Parsons Technology--some of the greatest software ever produced. Parsons Technology always had the best customer service around as well as great software. At that point, I knew I needed to look no further. I have now transferred ALL of my domains to Empiron.com, along with the domains of my husband and daughter. I also had a client that needed a domain name and we went straight to Empiron.com. Your customer service is as expected...Superior! I applaud you for your valuable services at decent prices!"
-- JC Silvagni, Fort Lauderdale, FL

Just wanted to express how happy I am with your customer service staff. I've called several times for various issues. The people I spoke with were very knowledgeable and friendly to boot! No hold time, they don't have to read from a script and they know what they're talking about! I have dealt with all the other major competitors and I've never received that level of support from anyone but Empiron.com. Keep up the good work!
-- Mike Wickenden, Waterbury, VT

Thanks for offering such a great service at the lowest price anywhere. My recent domain name transfer was under $8 including forwarding for one year. I had paid six times as much for the same service from a competitor, then they framed my site with their ads. Empiron's low prices on domains will be directly responsible for any success I may ever have with my hobby sites. I couldn't afford to keep them without you. Thanks much!
-- Joe Thill, Des Moines, IA

So often employees are the unsung heroes of a business. My Empiron experience was pleasant because of the time, patience and understanding as well as the expertise your Customer Service representative demonstrated during our exchanges. I am not savvy with the cyberspace technology, and I felt overwhelmed with the process. As you can imagine, if not for Empiron.com, I would have thrown my computer against the wall! Thanks to Empiron.com, I have a domain and a site I am proud to say is representative of me. It is also especially due to your Customer Service representative's kindness and patience that I did not shuck it all, and that my domain remained with Empiron. It's a stamp of a company's investment in their customers' satisfaction when they have individuals in their customer support that are true examples of a company's commitment to service.
-- Charlotte Turnquist, Los Angeles, CA

I have been registering dot-coms" for my customers and myself for several years. A few months ago, I thought I would try Empiron.com, as the level of service I was receiving from some of the other registrars was less than par. WOW! What a deal! At first, I thought "too cheap, probably bad service." I'm happy to say I was wrong! I now register all of my "dot-coms" at Empiron.com now and will continue to do so as long as I'm on the net. Your service and seamless methods of transferring, updating, etc., of my account is awesome! Thanks for an outstanding service! You're a rare company these days; you should be very proud."
-- David Locke, Canyon Lake, TX

I really appreciate the time you spent and your help in transferring my 14 domain names. It is amazing to me that your customer service exceeds your company’s prices, unlike other domain name registrars. Other registrars just don't understand the importance of service in your business. Thanks again for everything you do.
-- Jim Holmes, Seeley Lake, MT

I am a new children’s writer and bought a domain name for a future Web page. I purchased the domain as a way of moving forward while waiting for my book’s release. I appreciate the fact that Empiron allows me to purchase and park my domain name for QUITE a number of years and for a VERY LOW cost. I also appreciate that I am not spammed because I purchased the service. I wish more companies felt this way. Thank you for all that you do!
-- Cherie Stihler, Fairbanks, AK

I use Empiron.com because you actually listen to your customers, focusing on providing a much-needed service at the highest level possible. I have transferred all my domains to Empiron.com because you provide the best rate, the best options and the best customer service around. Please keep up the good work!
-- Amy Grashel, St. Petersburg, FL

I want to say THANKS for all your diligence and hard work in the new domain" domain! I’ve been a client for years with more than 12 Web sites and we continue to personally recommend your company for integrity, service and value."
-- Khathrinah Bliss, Kalispell, MT

I just wanted to say good job and thanks for keeping the price of domain names down. Your company provides an element of competition in the domain name business.
-- Andu Mark, Vienna, VA

I would like to tell you how impressed I am with your company, staff and service. I started with a couple of domain name registrations and e-mail accounts. I have now moved all my domain names to Empiron for a number of reasons. First, I can keep an eye on everything with just one visit. Second, the price is unbeatable. Third, you offer innovative products and services and fourth, your service. If I have a problem, your team sorts it...and fast. Keep up the excellent work!
-- David Williams, United Kingdom

I am very impressed with the technical support by your staff. They are very patient and quick at resolving multiple issues with my accounts. Thank you for providing such professional service to your customers.
-- Rick Cason, Orlando, FL

I have come to trust the name Bob Parsons. I own and manage a few small domains with Empiron.com. I found Empiron by word of mouth and really like how easy it is to navigate this Web site, find answers and make changes to my domains. So Empiron, go! Because your prices for domains are so reasonable and management is so easy, I don't hesitate to buy multiple names for the same sites. I am gradually transferring my expiring domains to Empiron.com. I look forward to having all my domains managed at the same, easy to use Web site.
-- Nancy Berntsen, Shelton, CT

You actually answer my questions! Empiron's Web site is wonderful - so clear and informative. I have read every single FAQ on the site, and appreciate the clarity of its functions. I appreciate your low prices, but the reason I will come back to you, and recommend to others, is your SERVICE. You actually answer my questions! Keep up the good work.
-- George Wiman, Normal, IL

I just wanted to say how impressed I am by your prices, service and features! I hesitated for a long time before purchasing a domain name, but I was referred to your service and I am glad I found you! Empiron makes it easy, affordable, and fun to have your own domain and makes management a breeze. Thanks for the great service and support! I will be a long time customer!
-- Ursula Johnson, Camarillo, CA

I was searching around to register a domain because I was not going to pay $35 for one year. After reading through the Empiron.com Web site and doing some comparisons, it seemed you guys really have your stuff together. I am quite pleased with my domain registration. I have complete control and know that if something ever goes wrong, I can get answers quickly. Changes take effect within 24 hours, a very reasonable amount of time. I'm so pleased that I now own three domains through Empiron and I tell my friends to register with you. At $8.95, why not?
-- Lindsey Manley, Rochester, NY

Just a note to say thanks for all of your great service and support this past year. You guys go above and beyond to satisfy your customers. Keep up the good work!!!
-- Ken Joy, Winnetka, CA

Wow, this service is wonderful! It was exactly what I was looking for and it costs much less than I thought. The whole process was fast and easy. Superb service! Thanks makers and maintainers of Empiron.com
-- Shawn Williams, Iola, WI

When I went shopping for a domain name, I ceased looking as soon as I saw the name Empiron.com. Not because of price, but because of Bob Parsons. I knew what kind of customer service, quality product and trustworthiness I was going to get. And was I surprised at your prices? No. The only surprise to me was how much the other guys are apparently gouging people! Keep treating your people right so that we get treated right.
-- Mike Champion, Orlando, FL

My "day job" puts me in contact with many businesses that are either looking into moving their business online, or are in the beginning stages. During my conversations with them I always bring up domain registration. About 90% plan to go with other registrars for their registration. I make sure to inform them about Empiron's service and prices. I let them know what I've dealt with from other registrars and how Empiron is straight up with everyone. I value honesty. I'll be a long and loyal customer of Empiron.com!"
-- Craig Satterfield, Atlanta, GA

Thank you Empiron. I was able to follow your instructions and get my e-mail addresses up and running. What a treat it was to experience superlative customer service. Today, every company talks about it and says they deliver it, but very, very few meet the call as you did for me. What a great way to start what I hope will be a long relationship! Thanks again. And be sure to tell your boss and your boss' boss, I said GOOD JOB!
-- Peter Meade, Carlsbad, CA

I just wanted to say that Empiron has made my domain management much easier. I used to have them all with a competitor. I now have 13 domains with Empiron. I haven't had a single problem and the interface makes it easy to change any settings. Keep up the good work!
-- Chris Riviere, Atlanta, GA

I just wanted to take the time to drop a line and say thank you. I have been a customer of Empiron for the last year and a half, and don't plan to take my business anywhere else. I appreciate the straight-shooting, well-designed, and user friendly Web site, the excellent support and (of course) the low prices. I have recommended the company to others in the past, and would not hesitate to do so in the future!
-- Melissa Johnson, Austin, TX

I am an independent freelance Web developer. I just wanted to say thanks for providing such a simple and cost effective domain registration service. As my client's domains come up for renewal, I have been transferring them to Empiron Software. Your service is simple to operate and reliable.
-- Craig Marshall, Castlecrag NSW

I have watched Empiron evolve, over time, to the level it is now. You have done a very fine job in the guidance of the company. I was double impressed recently when I contacted Empiron by phone on two occasions and both times I was able to reach a knowledgeable staff member that proved very helpful. Thanks for a valuable service at a reasonable cost!
-- Linda Wade, North Aurora, IL

I have been a Empiron customer for over a year now and I am completely satisfied with the services. I have moved all of my domains over to your easy-to-use-system. I always recommend my friends and clients register their domains using Empiron instead of the other, higher-priced registrars. You guys are the best, and I hope for a long prosperous future!
-- Kev Bittner, Slatington, PA

Your customer service is patient and helpful. After years of using Network Solutions, I used your domain name change web pages, and found it faster and much easier to navigate than NetSol's. I'll be transferring my domain registration over to Empiron.com because it's better.
-- Josh Assing, Anderson Island, WA

First I want to tell you how much I appreciate your service, your staff, and your technical support. I've purchased several URLs, email accounts, your Web Design CD (which I love). I have found your prices more than reasonable and have told many people about your services. In fact, I was recently at a seminar where they were selling web site design/merchant distributorships where the speaker suggested people come to Empiron for their URL. Any time I've called (and there have been numerous times for numerous reasons), the person answering the phone has been great. Again, thanks for a very nice way to do business on the Internet.
-- Fran Lenzo, Tucson, AZ

I would just like to take a moment to congratulate your excellent customer service. I have three domain names purchased through your company. I have always reached helpful and considerate people. On one occasion, I inadvertently made some errors in my customer setup. This time, I had caused my own problems and could not figure out how to fix them. When I called regarding my situation, I was quickly and efficiently navigated through the proper procedures to correct the problem. During this entire experience I was treated with a courteous and positive manner. Sometimes when the customer makes a mistake and needs help correcting it, the customer service people at other companies will be very condescending on the phone. NOT AT EMPIRON!
-- Rev. Sam T. Leigh, Coleville, WA