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Careers
Don't just dream about working for a place you love-make it a reality. Empiron is a fast-paced, growing company that can never have enough savvy, enthusiastic and innovative talent on our team. We offer a competitive salary, casual work environment and a full range of benefits. Check out our latest offerings to find your next dream job.
Ref: CT
Brief:
We are looking for people who want a career in system administration who want to be the best in the business. Employment positions open for the Las Vegas Data Center location. Monday through Friday 8:00 am - 5:00 pm PST. Local candidates only for the Las Vegas Data Center and the Los Angeles Data Center offices
Description:
Rack Servers
Format Servers
Make Cables
Expands knowledge of technical services department and fills in where needed.
Performs miscellaneous job-related duties as assigned
Skills:
Organized
Basic office software programs | MS Office.
Knowledge of Internet and email correspondence.
Ability to communicate effectively, both orally and in writing.
Ability to work productively and efficiently to meet deadlines and quotas with minimal supervision.
Attention to detail.
Ability to work in a team environment as well as independently.
Ability to strictly maintain confidential data.
Experience with Linux and Windows Server 2003 helpful
Experience with server hardware helpful
Apply Now
Position: Customer Service Representative I
Ref: CSR I
Brief:
We are looking for people who want a career in customer service and who want to be the best in the business. Open shifts for contract, telecommuting positions are available for day, swing, and graveyard hours. Employment positions open for the La Habra Call Center location as well. Various shifts are available.
Description:
- Supports Level I technical support issues via telephone, email support, chat and Lunarforums.
- Utilizes Level I security access to Account Management System to assist customers.
- Transfers static customer accounts from previous web host to Lunarpages' servers.
- Supports sales and billing as a secondary role.
- Escalates or flags tickets and calls to senior personnel when necessary
- Adds features to accounts via billing manager when requested.
- Assists customers in Lunarpages support chat
- Answers Help Desk tickets as a secondary responsibility
- Reads, troubleshoots and answers Lunarforums threads.
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Answers all Level I technical questions
- Performs miscellaneous job-related duties as assigned.
Skills:
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
- Ability to communicate effectively, both orally and in writing.
- Skill in the use of personal computers and related software applications.
- Ability to work productively and efficiently to meet deadlines and quotas
- Attention to detail
- Analytical skills
- Knowledge of customer service principles, techniques, systems, and standards.
- Ability to work in a team environment
- Internet and computer skills to include but limited to:
- General knowledge of the Internet including surfing and how to search terms using search engines such as Google.
- Operating Systems
- Email Clients
- General knowledge of HTML Editors
- Ability to use an HTML editor a plus
- Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox
- MS Office Applications: Word, Excel
- Web forums, blogs or bulletin boards
- Familiarity with Cpanel or other web hosting tools a plus
- Familiarity with HTML or other scripting languages a plus
- Familiarity with file transfer via the Internet (FTP) a plus
Apply Now
Position: Junior System Administrator I
Ref: JSA I
Brief:
We are looking for people who want a career in system administration and who want to be the best in the business. Employment positions open for the Los Angeles and Las Vegas Data Center locations. Varying shifts. Immediate openings for swing and graveyard shifts. Remote positions available.
Description:
- Monitors servers including booting a machine when necessary
- Responds to server alerts as per instructions from supervisory staff
- Responsible for server stability
- Provides technical support for Level I escalation issues via helpdesk, chat, telephone and forums
- Assists Customer Service Representatives with technical support issues
- Transfers accounts between servers when necessary for load balancing or account upgrades
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Performs miscellaneous job-related duties as assigned.
Skills:
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
- Knowledge of Linux required
- Previous server administration a plus
- Knowledge of relational databases including a database query language
- Understanding of PHP and HTML
- Understanding of ASP helpful
- Understanding of JSP helpful
- Ability to communicate effectively, both orally and in writing.
- Ability to work well with the public
- Ability to troubleshoot and resolve customer and server problems
- Skill in the use of personal computers and related software applications.
- Ability to work productively and efficiently to meet deadlines and quotas
- Attention to detail
- Analytical skills
- Ability to work in a team environment
- Knowledge of customer service principles, techniques, systems, and standards.
Apply Now
Position: Sales Representative, Hosting & Design Services
Ref: SRDS
Brief:
We are looking for people who want a career in sales who want to be the best in the business. Employment positions open for the La Habra Call Center location. Salary: $11.00 - $19.00 per hour plus commissions
Description:
- Replies to customer design sales inquiries via helpdesk, telephone, forums and chat with an intention to close the sale and up sell additional products
- Contacts new sales leads and uses as an opportunity to establish good customer relations for a possibility of up design sell
- Makes outbound design sales calls
- Researches existing customer’s sites for possible up sell for design services
- Assists with Business to Business cold calling to establish affiliate and advertising relationships
- Assists with researching new design leads
- Continues development of Lunarpages and systems knowledge to more effectively answer inquiries.
- Performs miscellaneous job-related duties as assigned.
Skills:
- 2+ years of sales experience with an ability to acquire new leads and sales and effectively handle objections
- Web design experience and understanding of the design process
- Experience in internet sales a plus.
- Web hosting sales a plus
- Bilingual a plus
- Strong understanding of web hosting, design, the Internet and associated products and services.
- Experience with Cpanel and Plesk a plus
- Ability to communicate effectively in English, both orally and in writing. Strong email and telephone skills are a must
- Professional demeanor
- Skill in the use of personal computers and related software applications including MS Word, Excel, PowerPoint, ACT and Outlook
- Ability to work productively and efficiently to meet deadlines and quotas
- Attention to detail
- Self starter
- Strong follow up, organizational and time management skills
- Analytical skills
- Strong customer service skills
- Ability to work in a fast paced, team environment
Apply Now
Position: Sales Representative, Hosting & Design Services
Ref: SRDS
Brief:
We are looking for people who want a career in sales who want to be the best in the business. Employment positions open for the La Habra Call Center location. Salary: $11.00 - $19.00 per hour plus commissions
Description:
- Replies to customer design sales inquiries via helpdesk, telephone, forums and chat with an intention to close the sale and up sell additional products
- Contacts new sales leads and uses as an opportunity to establish good customer relations for a possibility of up design sell
- Makes outbound design sales calls
- Researches existing customer’s sites for possible up sell for design services
- Assists with Business to Business cold calling to establish affiliate and advertising relationships
- Assists with researching new design leads
- Continues development of Lunarpages and systems knowledge to more effectively answer inquiries.
- Performs miscellaneous job-related duties as assigned.
Skills:
- 2+ years of sales experience with an ability to acquire new leads and sales and effectively handle objections
- Web design experience and understanding of the design process
- Experience in internet sales a plus.
- Web hosting sales a plus
- Bilingual a plus
- Strong understanding of web hosting, design, the Internet and associated products and services.
- Experience with Cpanel and Plesk a plus
- Ability to communicate effectively in English, both orally and in writing. Strong email and telephone skills are a must
- Professional demeanor
- Skill in the use of personal computers and related software applications including MS Word, Excel, PowerPoint, ACT and Outlook
- Ability to work productively and efficiently to meet deadlines and quotas
- Attention to detail
- Self starter
- Strong follow up, organizational and time management skills
- Analytical skills
- Strong customer service skills
- Ability to work in a fast paced, team environment
Apply Now
Ref: WEBDEV
Brief:
We are looking for people who want a career in web development who want to be the best in the business. This position is for a PHP web developer. We need some one with a passion for Web Programming, or an interest in learning new things and doing great work.
Please attach code sample, along with resume. Applicants without code samples will not be considered.
Description:
- Design, develop, implement and maintain new PHP web applications, adhering to coding standards.
- Maintain and enhance existing services and internal applications.
- Develop new systems and features from origin to fruition.
Skills:
- Required Skills:
- STRONG ability in PHP and MySQL development
- Ability to hand-code XHTML/CSS
- Bachelor's Degree in Computer Science or related field (experience accepted in lieu of degree)
- Understanding of Object Oriented Design.
- Ability to communicate effectively, both orally and in writing.
- Recommended Skills:
- Experience in Linux shell environment
- Experience in software architecture and design.
- Experience with UML.
- Experience in full software lifecycle.
- Experience in CMM or RUP environments a plus
- Experience in Perl.
- Knowledge of project management principles
Apply Now
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